Cancellation and Refund Policy

For United Kingdom · version 31 October 2026

Cancel before delivery

Contact WhatsApp +55 31 99367-9889 to cancel before delivery. Identify the order using only the minimum information needed to find it. No reason is required and no administration fee is charged.

Additional 14-day commercial guarantee

After successful, accessible email delivery, you may request a full refund for any reason within 14 calendar days, counted from the day after that delivery. Failure to deliver, or an attachment you cannot access, does not start the period. Downloading, opening or using the files does not remove the commercial guarantee.

How to request and receive a refund

Send a cancellation or refund request through WhatsApp +55 31 99367-9889. Provide the chosen kit and the minimum order details needed to locate the purchase, and keep a copy of your request. Do not send sensitive documents as a routine requirement.

The refund covers the full amount paid to the seller for the cancelled order. We process it without undue delay and no later than 14 days (calendar days) after receiving the request, or sooner when mandatory law requires. No administration fee applies. We use the original payment method where possible; an alternative requires your agreement. Bank or provider credit timing is not known and is not represented as a fixed number of days.

Your statutory rights remain available

Statutory cancellation rights and remedies for digital content are separate from the additional commercial guarantee. Required information and contract confirmation must be supplied in a form you can keep. Exercising a profession does not by itself remove consumer protection.

The commercial guarantee adds to applicable law. It does not replace longer cancellation periods, remedies for non-delivery, faults, misleading descriptions or other mandatory rights, or a legally required shorter refund-processing deadline.

Delivery rule for this country

For covered UK consumer contracts, we supply the kit after the statutory 14-day cancellation period has ended. Delivery is not immediate. We do not request an advance waiver in this round. Day 15 after the contract is only an operational reference when no legal extension applies. We agree the exact date before payment. If missing mandatory information extends the period, the seller must resolve that condition before taking payment.

No advance waiver of statutory cancellation is requested. The commercial 14-day window after delivery is additional to the applicable statutory period.

Seller identification details remain unavailable on this site; request them before payment as explained in the Terms of Sale.